Terms and Conditions

Article 1 (Application of Terms and Conditions)

The Company will lend a vehicle (hereinafter referred to as "rental car") to the Renter in accordance with these Terms and Conditions and the detailed rules of these Terms and Conditions based on Article 39 (hereinafter collectively referred to as "Terms and Conditions, etc."), and the Renter will rent the vehicle after understanding and accepting the Terms and Conditions, etc. If the Renter designates a driver other than the Renter in accordance with Article 8, Paragraph 3, the Renter shall inform the driver of the driver-related parts of the Terms and Conditions, etc. and ensure that the driver complies with them. Any matters not specified in the Terms and Conditions, etc. shall be governed by law or general practice.

2. Our company may enter into special agreements to the extent that they do not violate the spirit of these terms and conditions, laws and regulations, administrative notices, and general customs. In the event that special agreements are entered into, such special agreements shall take precedence over these terms and conditions and detailed regulations.

Article 2 (Reservation Application)

When renting a rental car, the Renter must agree to these terms and conditions and the separately specified price list, and then make a reservation in a manner separately specified, specifying in advance the vehicle class, rental start date and time, rental location, rental period, return location, driver, whether or not accessories such as a child seat are required, and other rental conditions (hereinafter referred to as the "Rental Conditions").

2. When a reservation application is received from the Renter, the Company will, in principle, accept the reservation within the scope of the rental cars owned by the Company. In such cases, the Renter shall pay the reservation application fee specified by the Company, unless otherwise permitted by the Company.

Article 3 (Changes to Reservations)

If the Renter wishes to change the rental conditions set forth in Paragraph 1 of the preceding Article, he/she must obtain the prior consent of the Company.

Article 4 (Cancellation of reservation, etc.)

The Renter may cancel the reservation in a manner specified separately.

2. If the Renter, for reasons of his/her own convenience, does not commence the procedures for concluding the Rental Car Agreement (hereinafter referred to as the "Rental Agreement") more than one hour after the reserved rental start time, the reservation will be deemed canceled.

3. In the cases of the preceding two paragraphs, the Renter shall pay to the Company a reservation cancellation fee as separately specified, and upon payment of this reservation cancellation fee, the Company shall return the reservation application fee already received to the Renter.

4. If the reservation is canceled or the rental agreement is not concluded due to reasons attributable to the Company, the Company shall return the reservation application fee already received to the Renter and shall pay a penalty as separately specified.

5. If the rental agreement is not concluded due to an accident, theft, non-return, recall, natural disaster, or other reason not attributable to either the Renter or the Company, the reservation will be considered canceled. In this case, the Company will return the reservation application fee already received to the Renter.

Article 5 (Alternative Rental Car)

If the Company is unable to rent a vehicle of the class reserved by the Renter, the Company may offer to rent a vehicle of a different class from that reserved (hereinafter referred to as an "Alternative Rental Car").

2. If the Renter accepts the offer in the preceding paragraph, the Company shall rent a Substitute Rental Car under the same rental conditions as at the time of reservation, except for vehicle class. If the rental fee for the Substitute Rental Car is higher than the rental fee for the reserved vehicle class, the rental fee shall be based on the rental fee for the reserved vehicle class, and if the rental fee is lower than the rental fee for the reserved vehicle class, the rental fee shall be based on the rental fee for the vehicle class of the Substitute Rental Car.

3. The Renter may refuse the offer to rent a substitute vehicle under Paragraph 1 and cancel the reservation.

4. In the case of the preceding paragraph, if the reason for not being able to rent the Vehicle pursuant to paragraph 1 is due to reasons attributable to the Company, the reservation shall be treated as canceled pursuant to Article 4, paragraph 4, and the Company shall refund the reservation application fee already received and pay a penalty as separately specified.

5. In the case of paragraph 3, if the reason for not being able to rent the vehicle as described in paragraph 1 is due to reasons beyond the control of the Company, the reservation shall be treated as canceled as described in Article 4, paragraph 5, and the Company shall refund any reservation deposit already received.

Article 6 (Disclaimer)

The Company and the Renter shall not make any claims against each other regarding the cancellation of a reservation or the non-conclusion of a Rental Agreement, except for the measures set forth in Articles 4 and 5.

Article 7 (Reservation Service)

The Renter may make reservations through a travel agency, affiliated company, etc. (hereinafter referred to as the "Agent") that handles reservations on behalf of the Company.

2. The Renter who has made an application to an Agent as set forth in the preceding paragraph may apply to that Agent to change or cancel the reservation.

Article 8 (Conclusion of Rental Agreement)

The Renter shall clearly state the rental conditions set forth in Article 2, Paragraph 1, and the Company shall clearly state the rental conditions in these terms and conditions, the tariff, etc., and enter into a rental agreement, except in cases where there is no rental car available for rental or where the Renter or the Driver falls under any of the items of Article 9, Paragraph 1 or 2.

2. When a rental agreement is concluded, the Renter shall pay to the Company the rental fee set forth in Article 11, Paragraph 1.

3. In accordance with the Basic Notice on Rental Cars issued by the supervisory authority (Note 1), in order to enter the driver's name, address, type of driver's license and driver's license (Note 2) number in the rental register (original rental slip) and the rental certificate stipulated in Article 14, Paragraph 1, or to attach a copy of the driver's license, the Company may request the Renter to present the driver's license of the driver designated by the Renter (hereinafter referred to as the "Driver") and to submit a copy thereof at the time of concluding the Rental Agreement. In this case, if the Renter is the Driver, the Renter shall present his/her own driver's license and, if requested by the Company, submit a copy of it, and if the Renter and the Driver are different, the Renter shall present the driver's license of the driver or submit a copy of it.
*Note 1: The basic notice from the supervisory authority refers to 2.(10)(11) of the Ministry of Land , Infrastructure , Transport and Tourism's Road Transport Bureau Director General's Notice "Basic Notice Regarding Rental Cars" (Ji-Tabi No. 138, June 13, 1995).
*Note 2: A driver's license refers to a driver's license prescribed in Article 92 of the Road Traffic Act, which is in the format of Form 14, Annex to Article 19 of the Road Traffic Act Enforcement Regulations. Additionally, an international driver's license or foreign driver's license prescribed in Article 107-2 of the Road Traffic Act is equivalent to a driver's license.

4. When concluding the rental agreement, the Company may request the Renter and the Driver to submit documents that can verify their identity in addition to their driver's license, and may take copies of the documents submitted.

5. When concluding the rental agreement, the Company will request the Renter to provide mobile phone numbers and other information necessary to contact the Driver and Lessee during the rental period.

6. When concluding the Rental Agreement, the Company may request the Renter to pay by credit card or cash, or may specify other payment methods.

7. If the Renter does not comply with the preceding six paragraphs, the Company may refuse to enter into the Rental Agreement and cancel the reservation. In such cases, the reservation shall be treated as having been canceled due to the Renter's circumstances, and the Renter shall pay a reservation cancellation fee in accordance with Article 4, Paragraph 3, and the Company shall return the reservation application fee already received to the Renter.

Article 9 (Rejection of Rental Agreement)

The rental contract will not be concluded if the lessee or driver falls under any of the following items:
(1) When the lessee or driver does not present the driver's license required to drive the rental vehicle to be rented, or when requested by the Company, does not agree to submit a copy of the driver's license.
(2) When the lessee or driver is deemed to be under the influence of alcohol.
(3) When the lessee or driver is deemed to be showing symptoms of intoxication due to narcotics, stimulants, paint thinner, etc.
(4) When the lessee or driver is carrying a child under the age of six despite not having a child seat.
(5) When the lessee or driver is deemed to be a member or affiliated with an organized crime group, an organization related to an organized crime group, or a person who belongs to any other anti-social organization.

2. If the Renter or Driver falls under any of the following items, the Company may refuse to enter into a Rental Agreement.
(1) If the driver specified at the time of reservation is different from the driver at the time the Rental Agreement is entered into.
(2) If there is a fact of default in payment of rental fees in a previous rental.
(3) If any of the acts listed in any of the items of Article 17 have occurred in a previous rental.
(4) If there is a fact of automobile insurance not being applied in a previous rental due to a violation of the rental terms and conditions or insurance policy terms and conditions.
(5) If there has been non-payment of expenses as specified in Article 18, Paragraph 5 in a previous rental (including rentals by other rental car companies), or if any of the acts listed in Article 25, Paragraph 1 have occurred.
(6) If, in relation to transactions with the Company, the Renter or Driver has used violent acts or language toward the Company's employees or other related parties, or has demanded a burden that exceeds reasonable limits.
(7) If the Renter or Driver has spread rumors or used fraudulent means or force to damage the Company's reputation or interfere with its business.
(8) If the conditions specified separately are not met.
(9) Any other reason that the Company deems inappropriate.

3. In the cases of the preceding two paragraphs, if a reservation has already been made with the Renter, the reservation shall be treated as having been cancelled due to the Renter's circumstances, and the Renter shall pay a reservation cancellation fee in accordance with Article 4, Paragraph 3, and the Company shall return the reservation application fee already received to the Renter.

Article 10 (Conclusion of Rental Agreement, etc.)

The rental contract will be concluded when the Renter signs the rental agreement and the Company delivers the rental vehicle (including accessories; the same applies below) to the Renter. In this case, the received reservation application fee will be applied to part of the rental fee.

2. The delivery referred to in the preceding paragraph shall take place at the rental start date, time and rental location referred to in Article 2, Paragraph 1.

Article 11 (Rental Fees)

The rental fee is the total amount of the following, and the Company will clearly indicate the amount or calculation basis for each in the fee schedule:
(1) Basic fee
(2) Optional fee
(3) Fuel or charging fee
(4) Other fees

2. The basic fee shall be the fee that our company has notified the Director of the Regional Transport Bureau (in Hyogo Prefecture, the Director of the Hyogo Land Transport Department of the Kobe Transport Supervision Department, and in Okinawa Prefecture, the Director of the Okinawa General Bureau Land Transport Office; the same applies hereinafter in Article 14, Paragraph 1) at the time of rental of the rental car.

3. If the rental fee is revised after the reservation has been completed pursuant to Article 2, the lower of the fee applied at the time of reservation and the fee at the time of rental shall be applied.

4. Rental fees will be determined in the detailed regulations.

Article 12 (Changes to Rental Conditions)

If the Renter wishes to change the rental conditions stipulated in Article 8, Paragraph 1 after the conclusion of the Rental Agreement, he/she must obtain the prior consent of the Company.

2. If a change in the rental conditions pursuant to the preceding paragraph causes an impediment to the rental business, the Company may not approve the change.

Article 13 (Inspection, Maintenance and Verification)

The Company will carry out the inspections stipulated in Article 48 of the Road Transport Vehicle Act (Periodic Inspection and Maintenance) and will rent out vehicles that have undergone any necessary maintenance.

2. The Company will carry out inspections as stipulated in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance) and carry out any necessary maintenance.

3. The Renter or Driver shall confirm that the inspection and maintenance set forth in the preceding two paragraphs have been carried out, and that the Rental Car is not defective in maintenance through an inspection of the exterior of the vehicle and accessories in accordance with a separately specified inspection sheet, and that the Rental Car otherwise meets the rental conditions.

4. If the Company finds any deficiency in the maintenance of the Rental Car during the checks under the preceding paragraph, the Company shall immediately carry out the necessary maintenance, etc.

Article 14 (Issuance and Carrying of Rental Certificate)

When the Company delivers the Rental Car to the Renter, it will issue to the Renter in writing (including by electronic means such as email) a prescribed rental certificate stating the matters specified by the Director of the Regional Transport Bureau.

2. The Renter or Driver shall carry the Rental Certificate issued in accordance with the preceding paragraph (including carrying it in electronic form) while using the Rental Car.

3. If the Renter or Driver loses the Rental Certificate, he/she shall immediately notify the Company to that effect.

4. When returning the rental car, the Renter shall return the rental certificate to the Company at the same time (excluding electromagnetic records).

Article 15 (Management Responsibility, etc.)

The Renter or Driver shall use and store the Rental Car with the care of a good manager from the time they receive the Rental Car until they return it to the Company (hereinafter referred to as "during use").

2. If the Renter or the Driver uses toll roads such as expressways, toll parking lots or other paid services during the course of use, the Renter or the Driver shall pay the usage fees, etc. to the provider of such paid services at their own responsibility.

3. If the Company receives a request from a party providing the paid services set forth in the preceding paragraph to disclose the Renter's personal information at the time, specifying the rental car's vehicle registration number and the date and time, due to reasons such as unpaid usage fees, the Renter agrees that the Company will provide the Renter's personal information to the requester.

Article 16 (Daily Inspection and Maintenance)

During the period of use, the Renter or Driver must inspect the Rental Car every day before use as stipulated in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance) and carry out any necessary maintenance.

Article 17 (Prohibited acts)

The lessee or driver shall not engage in the following acts during the period of use:
(1) Using the rental car for automobile transportation business or similar purposes without the consent of the Company and obtaining permission under the Road Transportation Act.
(2) Using the rental car for purposes other than those specified, or having anyone other than the driver listed on the rental certificate under Article 8, Paragraph 3 and those who have obtained the consent of the Company drive the car.
(3) Subleasing the rental car or using it as security or engaging in any other act that infringes on the rights of the Company.
(4) Forging or altering the rental car's automobile registration plate or vehicle number plate, or modifying or remodeling the rental car or otherwise altering its original state.
(5) Using the rental car for various tests or competitions, or for towing or pushing other vehicles, without the consent of the Company.
(6) Using the rental car in violation of laws and regulations or public order and morals.
(7) Purchasing property insurance for the rental car without the consent of the Company.
(8) Taking the rental car out of Japan.
(9) Damaging or defacing the electric vehicle or charger through improper handling.
(10) Any other act that violates the rental conditions or rental conditions set forth in Article 8, Paragraph 1.

2. The Renter, the Driver or any person related to them shall not take photographs, audio or video recordings of the Company's offices, sales outlets or Company premises from inside or outside, or post, distribute or live stream any such images, audio or video on social media, without the Company's consent.

Article 18 (Measures in Case of Illegal Parking, etc.)

If the Renter or the Driver parks the Rental Vehicle illegally as defined by the Road Traffic Act during the course of use, the Renter or the Driver shall appear at the police station with jurisdiction over the area where the illegal parking occurred (hereinafter referred to as the "Jurisdictional Police Station") and immediately pay any fines or other charges for illegal parking, and shall bear all costs associated with illegal parking, such as towing, storage, and collection.

2. When the Company receives notice from the police of a parking violation, the Company will contact the Renter or Driver and instruct them to promptly move or collect the Rental Car and to appear at the relevant police station to deal with the violation at the end of the rental period or by a time instructed by the Company, and the Renter or Driver shall comply with this. If the Rental Car has been moved by the police, the Company may, at its discretion, collect the Rental Car from the police itself.

3. After giving the instructions in the preceding paragraph, the Company shall, at its discretion, confirm the status of the violation processing by means of a traffic violation notice, payment slip, receipt, etc., and if the violation has not been processed, the Company shall continue to give the instructions in the preceding paragraph to the Renter or Driver until the violation is processed. The Company shall also request the Renter or Driver to sign a document specified by the Company (hereinafter referred to as the "Acknowledgement Letter") acknowledging that the Renter or Driver has committed a parking violation and that he or she will appear at the relevant police station or other appropriate authority and comply with legal measures as a violator, and the Renter or Driver shall comply with this.

4. If the Company deems it necessary, the Company will provide necessary cooperation to pursue the liability of the Renter or the Driver for illegally parking the Vehicle by submitting to the police documents containing personal information such as the Acknowledgement Letter and the Rental Certificate, and may also take necessary legal measures such as submitting documents such as a Letter of Explanation, the Acknowledgement Letter, and the Rental Certificate to the Public Safety Commission as stipulated in Article 51-4, Paragraph 6 of the Road Traffic Act and reporting the facts, and the Renter or the Driver shall consent to this.

5. If the Company receives an order to pay a parking violation fine under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the parking violation fine, or if the Company bears the expenses required to search for the Renter or the Driver, or the expenses required to move, store, or retrieve the Vehicle, the Company will charge the Renter the following amounts (hereinafter referred to as "Parking Violation Expenses"). In this case, the Renter shall pay the Parking Violation Expenses by the date specified by the Company:
(1) The amount of the parking violation fine
(2) The parking violation penalty fee separately stipulated by the Company in "Regarding Illegal Parking" (hereinafter referred to as "Parking Violation Fine")
(3) The expenses required for the search and the movement, storage, or retrieval of the Vehicle

6. In the event that the Renter or the Driver is required to pay a fine, etc. for illegal parking pursuant to the provisions of Paragraph 1, and the Renter or the Driver fails to comply with the Company's instructions to deal with the violation pursuant to Paragraph 2, the Company may collect the parking violation fine from the Renter in accordance with the provisions of Paragraph 5.

7. In the event that the Renter has paid the amount claimed by the Company pursuant to Paragraph 5, and the Renter or Driver subsequently pays the fine for the parking violation or is prosecuted, resulting in the order to pay the parking violation fine being revoked and the Company receiving a refund of the parking violation fine, the Company shall refund to the Renter only the amount equivalent to the parking violation fine out of the parking violation-related expenses already paid. The same applies in the event that the Company receives a parking violation fine pursuant to Paragraph 6.

Article 19 (GPS Function)

The Renter and Driver agree that the Rental Car may be equipped with a Global Positioning System (hereinafter referred to as the "GPS Function"), that the current location and route of the Rental Car will be recorded in a system designated by the Company, and that the Company will use said recorded information for the following purposes:
(1) To confirm that the Rental Car has been returned to the designated location at the end of the Rental Agreement.
(2) To confirm the current location of the Rental Car when Article 25, Paragraph 1 applies or when it is otherwise deemed necessary for the management of the Rental Car or the performance of the Rental Agreement.
(3) To process the information into a form that cannot identify or specify individuals and use it for marketing analysis in order to improve the quality of products and services provided to the Renter and Driver and to increase customer satisfaction.

2. The Renter and the Driver agree that the Company may disclose, to the extent necessary, the information recorded by the GPS function referred to in the preceding paragraph if required to do so by law or if it receives a request or order for disclosure from a court, administrative agency or other public institution.

Article 20 (Dashcam)

The Renter and the Driver agree that the rental car may be equipped with a drive recorder, which will record the driving conditions of the Renter and the Driver, and that the Company will use the recorded information for the following purposes:
(1) To confirm the circumstances at the time of an accident in the event of one.
(2) To confirm the driving conditions of the Renter and the Driver when it is deemed necessary for the management of the rental car or the performance of the rental contract.
(3) To process the information into a form that cannot identify or specify individuals and use it for marketing analysis in order to improve the quality of products and services provided to the Renter and the Driver and to increase customer satisfaction.

2. The Renter and the Driver agree that the Company may disclose the information recorded by the dashcam referred to in the preceding paragraph to the extent necessary if required to do so by law or if the Company receives a request or order for disclosure from a court, administrative agency or other public institution.

Article 21 (Responsibility for return)

The Renter shall return the Rental Car to the Company at the designated return location by the end of the rental period.

2. If the Renter or the Driver violates the provisions of the preceding paragraph, the Renter shall compensate the Company for any damages thereby caused.

3. If the Renter or the Driver is unable to return the Rental Car within the rental period due to a natural disaster or other force majeure, the Renter or the Driver shall not be liable for any damages incurred by the Company. In this case, the Renter or the Driver shall immediately contact the Company and follow its instructions.

Article 22 (Verification at the time of return, etc.)

The Renter shall return the Rental Car in the presence of the Company. In this case, the Rental Car shall be returned in the same condition as when it was handed over, except for any parts that have worn out due to normal use.

2. When returning the Rental Car, the Renter or the Driver shall confirm that no belongings of the Renter, the Driver or any passengers have been left behind inside the Rental Car, and the Company shall not be held responsible for the storage of any belongings left behind inside the Rental Car after this confirmation.

3. If the Renter has any outstanding rental fees, etc., he/she must complete the settlement by the time the Rental Car is returned.

Article 23 (Rental Fees When Changing the Rental Period)

If the Renter extends the rental period with the approval of the Company pursuant to Article 12, Paragraph 1, the Renter shall pay the rental fee corresponding to the revised rental period.

2. If the Renter extends the rental period without obtaining the consent of the Lessor pursuant to Article 12 and then returns the Vehicle, the Renter shall pay, in addition to the fee set forth in the preceding paragraph, a penalty charge equal to twice the basic fee for the period exceeded.

Article 24 (Place of return, etc.)

If the Renter changes the designated return location pursuant to Article 12, Paragraph 1, the Renter shall bear the costs of transportation required due to the change in return location (hereinafter referred to as "Transportation Costs").

2. If the Renter returns the Rental Car to a location other than the designated return location without obtaining the consent of the Company pursuant to Article 12, Paragraph 1, the Renter shall pay a penalty for changing the return location in the amount of twice the transportation costs.

Article 25 (Measures to be taken in the event of non-return)

If the Renter fails to return the Rental Car to the designated return location despite the expiration of the rental period and does not comply with the Company's request for return, or if it is deemed that the Rental Car has not been returned due to reasons such as the Renter or Driver's whereabouts being unknown, the Company may take legal action, such as filing a criminal complaint, and may also take the necessary measures set out in the following paragraph, and the Renter shall consent to this.

2. If any of the circumstances described in the preceding paragraph apply, the Company shall take any necessary measures to confirm the whereabouts of the Rental Car, including interviewing the Renter's or Driver's family, relatives, workplace, and other related parties, and activating the GPS function, etc.

3. If the circumstances described in paragraph 1 apply, the Renter shall be liable to compensate the Company for any damages caused to the Company and shall bear the costs incurred in recovering the Rental Car and in searching for the Renter or the Driver.

Article 26 (Measures to be taken when a malfunction is discovered)

If the Renter or the Subsidiary discovers any abnormality or malfunction of the Rental Car during use, they shall immediately stop driving, report it to the Company, and follow its instructions.

Article 27 (Measures to be taken in the event of an accident)

If an accident involving the rental car occurs during use, the renter or driver shall immediately cease driving and take legal measures regardless of the scale of the accident, as well as the following measures:
(1) Immediately report the circumstances of the accident to the Company and follow its instructions.
(2) If the rental car is to be repaired based on the instructions in the preceding paragraph, this shall be done at the Company or a workshop designated by the Company, unless otherwise approved by the Company.
(3) Cooperate with the Company and the insurance company contracted by the Company in the investigation of the accident and submit the necessary documents without delay.
(4) When reaching a settlement or other agreement with the other party regarding the accident, obtain the Company's consent in advance.

2. In addition to taking the measures set forth in the preceding paragraph, the Renter or the Driver shall handle and resolve the accident at their own responsibility.

3. The Company shall provide advice to the Renter or the Driver regarding handling of the accident and shall cooperate in resolving the same.

4. For the purpose of confirming the circumstances of an accident, etc., the Company will record the circumstances of any impact or sudden braking that occurs in a vehicle equipped with a drive recorder.

5. If deemed necessary, the Company shall take measures such as verifying the records set forth in the preceding paragraph.

Article 28 (Measures to be taken in the event of theft)

If the rental car is stolen or suffers other damage during use, the renter or driver shall take the following measures:
(1) Immediately report the incident to the nearest police station.
(2) Immediately report the damage to the Company and follow the instructions of the Company.
(3) Cooperate with the Company and the insurance company contracted by the Company in any investigation into the theft or other damage, and submit requested documents without delay.

Article 29 (Termination of Rental Agreement due to Unavailability)

If the rental car becomes unusable during use due to breakdown, accident, theft, or other reasons (hereinafter referred to as "breakdown, etc."), the rental contract will be terminated.

2. In the case of the preceding paragraph, the Renter shall bear the costs required for collection and repair of the Rental Car, and the Company shall not refund the rental fee already received. However, this does not apply if the breakdown, etc. is due to the reasons specified in paragraph 3 or 5.

3. If the breakdown, etc. is due to a defect or malfunction that existed before the rental or the rental car not conforming to the rental conditions, a new rental contract will be deemed to have been concluded and the Renter will be entitled to receive a replacement rental car from the Company. Article 5, Paragraph 2 shall apply mutatis mutandis to the conditions for providing a replacement rental car.

4. If the Renter does not accept the provision of a substitute rental car as described in the preceding paragraph, the Company shall refund the full rental fee already received. The same shall apply if the Company is unable to provide a substitute rental car.

5. If the breakdown, etc. occurs for reasons not attributable to the Renter, the Driver or the Company, the Company shall refund to the Renter the remaining amount remaining after deducting the rental fee for the period from the start of the rental to the termination of the Rental Agreement from the rental fee already received.

6. Except for the measures set forth in this Article, the Renter may not make any claims against the Company for damages arising from the inability to use the Rental Car other than those set forth in this Article, except in cases where the breakdown, etc. was caused by the Company's willful misconduct or gross negligence.

Article 30 (Compensation and Business Compensation)

If the Renter or the Driver causes damage to the Rental Car of the Company in relation to the use of the Rental Car, the Renter shall compensate for such damage, except in cases where the damage is due to reasons not attributable to the Renter or the Driver.

2. Any damages incurred by the Company as set forth in the preceding paragraph due to the Company being unable to use the rental car due to an accident, theft, breakdown due to reasons attributable to the Renter or driver, defacement of the rental car, odor, etc. shall be subject to a non-operation charge as set forth in the fee schedule, etc., and the Renter shall pay this immediately.

3. If the Renter or the Driver causes damage to a third party or the Company through the Renter's or the Driver's intentional or negligent act in connection with the use of the Rental Car, the Renter or the Driver shall compensate for such damage.

Article 31 (Insurance and Compensation)

When the lessee is liable for compensation under Paragraph 1 or 3 of the preceding article, or when the driver is liable for compensation under Paragraph 3 of the preceding article, insurance or compensation within the following limits will be paid in accordance with the non-life insurance contract concluded with the Company for the rental car or the compensation system established by the Company:
(1) Unlimited bodily injury compensation per person (including compulsory automobile liability insurance)
(2) Unlimited property damage compensation per accident (deductible amount of 50,000 yen)
(3) Vehicle compensation up to the current market value per accident (deductible amount of 50,000 yen, except for buses and large freight vehicles, 100,000 yen)
(4) Personal injury compensation up to 30 million yen per person

2. In the event of an accident that has not been reported to the police or the Company, or in the event of any other violation of these terms and conditions by the Renter or the Driver, no insurance or compensation as stipulated in the preceding paragraph will be paid.

3. If any of the grounds for exemption under the insurance policy or compensation system apply, the insurance or compensation set forth in paragraph 1 will not be paid.

4. The Renter or Driver shall be responsible for any damage for which no insurance or compensation is paid and any damage that exceeds the amount of insurance or compensation paid pursuant to the provisions of Paragraph 1. However, with regard to damage caused by a disaster designated as a severe disaster pursuant to Article 2 of the Act on Special Financial Assistance, etc. to Deal with Severe Disasters (Act No. 150 of 1962) (hereinafter referred to as a "Severe Disaster"), when such damage is caused by force majeure in an area designated as such a severe disaster, or for damage to items related to the Rental Car that has suffered other damage, the Renter or Driver shall not be required to compensate for such damage, except in cases where the Renter or Driver is guilty of willful misconduct or gross negligence.

5. Notwithstanding the provisions of the preceding four paragraphs, when the Company has paid any damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid by the Company.

6. With regard to damages equivalent to the insurance deductible amount set forth in paragraph 1, if the Renter has paid the Collision Damage Waiver Compensation Fee or Collision Damage Waiver Plus Fee to the Company in advance, the Company shall bear the cost, except for the vehicle deductible amount in the case of a self-inflicted accident. If the Collision Damage Waiver Compensation Fee or Collision Damage Waiver Plus Fee has not been paid in advance, the Renter shall bear the cost.

7. The amount equivalent to the insurance premium for the non-life insurance contract specified in paragraph 1 will be included in the rental fee.

Article 32 (Cancellation of Rental Agreement)

If the Renter or Driver violates these terms and conditions or detailed regulations during use, or if any of the items in Article 9, Paragraph 1 apply, the Company may cancel the Rental Agreement without any notice or warning and immediately request the return of the Rental Car. In this case, the Company will refund to the Renter the remaining amount after deducting the rental fee for the period from the start of rental to the cancellation from the rental fee already received.

2. In the event of cancellation as provided for in the preceding paragraph, the Renter shall pay any damages incurred by the Company.

Article 33 (Consent cancellation)

The Renter may cancel the Rental Agreement even during use by obtaining the consent of the Company and paying the cancellation fee set forth in the following paragraph. In this case, the Company will refund to the Renter the remaining amount remaining after deducting the rental fee for the period from the start of rental to the return of the vehicle from the rental fee already received.

2. When canceling the contract as set forth in the preceding paragraph, the Renter shall pay the following cancellation fee to the Company:

Cancellation fee = {(basic fee for the rental contract period) - (basic fee for the period from rental to return)} x 50%

Article 34 (Purpose of Use of Personal Information)

The purposes for which the Company collects and uses the personal information of the Renter and Driver are as follows:
(1) As a business operator licensed for rental cars pursuant to Article 80, Paragraph 1 of the Road Transportation Act, to carry out the matters required as a condition of the business license pursuant to the Basic Notice on Rental Cars (Ji-tour No. 138, June 13, 1995, hereinafter referred to as the "Basic Notice"), such as preparing a rental certificate at the time of conclusion of a rental contract.
(2) When concluding a rental contract, to verify the identity of the rental applicant or driver and to screen whether or not to conclude a rental contract.
(3) To inform the Renter or Driver about the products and services offered by the Company, or various events and campaigns, by sending advertising materials, telephone calls, emails, etc.
(4) To conduct questionnaire surveys of the Renter or Driver for the purpose of developing the products and services offered by the Company or considering measures to improve customer satisfaction.
(5) To statistically compile and analyze personal information and create statistical data that has been processed into a form that does not identify or specify individuals.

2. In the event that personal information of the Renter or Driver is acquired for purposes not specified in the items of Paragraph 1, the purpose of use will be clearly stated in advance.

Article 35 (Consent to registration and use of personal information)

The Renter agrees that the Company may use personal information for the purposes set out in Article 34.

2. The Renter agrees to provide information regarding the rental of the car, such as the vehicle used, purpose, rental start date and time, and personal information such as the name and address of the Renter or Driver to the following parties:
(1) Kenko Enterprise Co., Ltd., the rental car company
(2) Insurance compensation companies, road service outsourcing companies, and information processing companies that have entered into confidentiality agreements with Kenko Enterprise Co., Ltd.

3. The Renter or Driver may request the disclosure of their own personal information, and in the unlikely event that any personal information held by the Company is found to be inaccurate or incorrect, the Company will promptly correct or delete it.

Article 36 (Offset)

If the Company has any monetary obligations to the Renter based on these Terms and Conditions and Detailed Rules, the Company may offset such obligations at any time against the Renter's monetary obligations to the Company.

Article 37 (Consumption tax)

The Renter shall pay to the Company any consumption tax (including local consumption tax) imposed on transactions pursuant to these Terms and Conditions and Detailed Regulations.

Article 38 (Late Payment Charges)

If the Renter or the Company fails to fulfill its monetary obligations under these Terms and Conditions and Detailed Regulations, it shall pay the other party late payment charges at an annual rate of 14.6%.

Article 39 (details)

The Company may separately establish detailed rules for these Terms and Conditions, and such detailed rules shall have the same effect as these Terms and Conditions.

Article 40 (Provision of Important Information)

The Company will endeavor to provide the Renter with information in clear and easy-to-understand language prior to the commencement of the rental agreement and detailed regulations regarding important matters such as the Renter's liability for damages and business compensation liability, the contents and conditions of the Company's insurance or compensation system, and measures that the Renter or Driver must take in the event of a breakdown, accident, or theft, measures in the event of illegal parking, and measures in the event of a delay in return.

2. The Renter shall endeavor to understand the contents of the Terms and Conditions and Detailed Regulations.

Article 41 (Posting of Terms and Conditions and Detailed Regulations)

The Company will provide the Renter with the Terms and Conditions and Detailed Rules in one of the following ways:
(1) By posting them in a way that is easily visible to the public at the Company's business locations (including by displaying them on electronic devices such as displays)
(2) By posting them in a way that is easily visible on the Company's homepage (hereinafter referred to as "HP"), website, etc.
(3) By posting them in writing (including by electronic means such as email), or by providing the Renter with an outline of the Terms and Conditions and Detailed Rules in pamphlets, price lists, etc. issued by the Company.

Article 42 (Governing Law, etc.)

The governing law shall be Japanese law.

2. In the event of any discrepancy between the Japanese terms and conditions and the English or other non-Japanese terms and conditions, the Japanese terms and conditions shall take precedence.

Article 43 (Jurisdictional Court)

In the event of a dispute arising regarding the rights and obligations under these Terms and Conditions and Detailed Regulations, the court with jurisdiction over the location of our head office, branch office or sales office shall be the court of jurisdiction, regardless of the amount of the claim.

Supplementary Provisions (Implementation Period)

These revised regulations will come into effect on January 1, 2024.